Accomplishments

CTEMS^® has established a baseline from which standards can be identified, defined, adopted and promoted. This baseline was developed with the contributions of all CTEMS^® members.

In 2011, CTEMS^® accomplished the following:

• Launched CTEMS^® Council to enlist insight / participation from all industry participants
• Established an adoption scale for measuring / discussing industry findings
• Identified the relationship of supplier offerings against the 16 core activities
• Identified the enterprise adoption rate of the 16 activities
• Identified top challenges in the industry as identified by suppliers
• Identified top challenges in the industry as identified by enterprises
• Identified enterprise adoption rates for elements within each of the 16 activities
• Identified reporting and report types offered by suppliers
• Identified reporting and report types used by enterprises
• Identified enterprise adoption of KPIs and performance dashboards for their telecom management programs
• Identified financial reporting value derived by enterprise stakeholder groups
• Identified enterprise reporting frequency and delivery methods
• Identified enterprise reporting tools used to generate telecom management reporting
• Identified enterprise accountability for each of the 16 activities
• Identified the work group responsible for performing tasks within each of the 16 activities
• Identified differences in perception between enterprises and suppliers regarding activity accountability and performing activities
• Identified enterprise priorities for 2012
• Identified supplier perception of enterprise priorities for 2012
• Identified elements of each of the 16 activities that require the most and least amount of effort (enterprise perspective)
• Identified differences in the elements of each of the 16 activities requiring the most and least amount of effort based on whether or not a supplier was involved – technology, managed services, BPO (enterprise perspective)